Privacy policy
Hoad Construction Group Limited · Last updated: 13 October 2026
1.Introduction
Hoad Construction Group Limited ("we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or use our construction, refurbishment, maintenance or air conditioning services.
We aim to handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2.Who We Are
Hoad Construction Group Limited is a South London-based construction contractor providing residential and commercial building, refurbishment, maintenance and specialist air conditioning services across London and the South East.
Company name: Hoad Construction Group Limited
Address: Suite B Castle House, Park Road, Banstead, Surrey, SM7 3BT
Company registration number: 13971391 (registered in England & Wales)
Email: info@hoadconstructiongroup.com
Telephone: 07534 115678
Website: hoadconstructiongroup.com
For information about how your personal data is handled, please contact us using the details above.
3.Information We Collect
Depending on how you interact with us, we may collect the following personal information:
- Your name and contact details, including telephone number and email address.
- Residential, business or project addresses.
- Information submitted through our website contact forms.
- Details about construction projects, maintenance requests or quotation enquiries.
- Correspondence relating to our services.
- Billing and payment information where applicable.
- Website usage information, including IP addresses, browser information and cookies, where collected.
- Other information you voluntarily provide when communicating with us.
We only collect personal information where it is necessary for a legitimate business purpose or where another appropriate lawful basis applies.
4.How We Use Your Information
We may use your personal information to:
- Respond to enquiries and quotation requests.
- Arrange site visits and project consultations.
- Provide construction, refurbishment, maintenance and air conditioning services.
- Prepare estimates, quotations, invoices and project documentation.
- Communicate with customers, suppliers and subcontractors.
- Manage existing contractual relationships.
- Maintain appropriate business and financial records.
- Comply with legal and regulatory obligations.
- Maintain the security and functionality of our website.
- Send marketing communications where permitted by law.
We will not use your personal information for purposes incompatible with those for which it was originally collected unless permitted or required by law.
5.Lawful Basis for Processing
Under the UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contractual necessity: Where processing is necessary to provide requested services or take steps before entering into a contract, such as preparing a quotation.
Legal obligations: Where information must be processed to comply with applicable laws, including accounting, tax and certain health and safety requirements.
Legitimate interests: Where processing is reasonably necessary for our legitimate business interests, such as responding to business enquiries, managing customer relationships, preventing fraud and protecting our business, provided those interests are not overridden by your rights.
Consent: Where we ask for your permission for particular activities, such as certain marketing communications or non-essential cookies.
Where consent is our lawful basis, you may withdraw it at any time.
6.Sharing Your Information
Where necessary for legitimate business purposes, we may share relevant personal information with:
- Employees and authorised company representatives.
- Subcontractors and specialist trades involved in your project.
- Suppliers and service providers.
- Accountants and professional advisers.
- Website hosting, IT and business software providers.
- Regulatory authorities or public bodies where disclosure is legally required.
We only share information where there is a valid purpose and an appropriate legal basis.
We do not sell your personal information to third parties.
7.Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Access to personal information is restricted to those who reasonably require it for business purposes.
Although we take appropriate precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
8.How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods depend on the nature of the information, the services provided and applicable legal, contractual, accounting and record-keeping requirements.
Once personal information is no longer required, it will be securely deleted or anonymised where appropriate.
Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, maintain security and, where enabled, understand how visitors interact with the website.
Cookies are small files stored on your device when you visit a website.
Where required by law, we will request your consent before placing non-essential cookies, including relevant analytics or advertising cookies.
You can manage your cookie preferences using any cookie controls provided on our website or through your browser settings.
Details of the specific cookies used, their purposes and their duration should be provided through our website's cookie information or cookie preferences system.
10.Marketing Communications
Where permitted by law, we may contact customers or prospective customers about relevant services or business updates.
Where consent is required, marketing communications will only be sent after appropriate consent has been obtained.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in applicable communications.
11.Your Data Protection Rights
Under applicable UK data protection law, you may have the right to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information in certain circumstances.
- Request restriction of processing.
- Object to certain processing activities.
- Request transfer of your information where the right to data portability applies.
- Withdraw consent where processing is based on consent.
You have the right to object to processing based on legitimate interests, subject to applicable legal conditions. You also have the right to object to direct marketing at any time.
These rights are subject to certain legal conditions and exceptions.
To exercise your rights, please contact us using the details provided in Section 2.
12.International Data Transfers
Some third-party technology or service providers may process personal information outside the United Kingdom.
Where international transfers take place, we will ensure that an appropriate legal transfer mechanism or safeguard applies, as required by UK data protection law.
You may contact us for further information about applicable transfer arrangements.
13.Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices or content of external websites.
We recommend reviewing their privacy policies before providing personal information.
14.Children's Privacy
Our website and services are primarily intended for adults seeking residential or commercial construction and building-related services.
We do not knowingly seek to collect personal information directly from children through our website.
If we become aware that personal information has been collected inappropriately, we will take appropriate steps to address the situation.
15.Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, website operations or applicable legal requirements.
Any updated version will be published on this page with a revised "Last updated" date.
16.Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Hoad Construction Group Limited
Email: info@hoadconstructiongroup.com
Telephone: 07534 115678
Address: Suite B Castle House, Park Road, Banstead, Surrey, SM7 3BT
Website: hoadconstructiongroup.com
17.Complaints
If you have concerns about how we handle your personal information, please contact us first so we can investigate.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner's Office
Website: ico.org.uk
Telephone: 0303 123 1113